Frequently Asked Questions

COVID-19

We are doing everything we can to keep our regular shipping schedule. Most orders ship within 1-2 business days.

Payments

We accept payments from major credit or debit cards, including American Express, Discover, VISA, Mastercard, as well as payments via PayPal, Apply Pay, Google Pay, or Shop Pay.

Yes we do! To buy one of our e-gift cards, please click here. You will receive your gift card electronically via email

To purchase a gift card online, add it to your cart as you would a regular product. Once you've completed your purchase, you will receive an order confirmation with your gift card within 24 hours. To purchase click here.

Your gift card will be sent to the email you provided during checkout. If you have not received the gift card within 24 hours, please reach out to us at concierge@steelz.com.

Yes, please email us at concierge@steelz.com, and we can help.

If you received a code from us, please make sure you enter it exactly as it appears (codes are case sensitive). Ensure that the code has not expired.

Sale items and certain brands are exempt from promotional discounts. 

All promotional codes will be provided directly by Steelz. Any code found via internet search is not valid.

If you are still having trouble, please email us at concierge@steelz.com.

First, please try a different payment method. Be sure that your billing information matches that on the card. If you are still experiencing problems, contact us at concierge@steelz.com.

Shipping & Delivery

Orders eligible for free shipping will be shipped via UPS or USPS.

We also offer shipping via UPS ground, UPS 2nd-Day Air® and UPS Next-Day Air.

Please be aware that if you place an order Friday-Sunday for an expidited service, your order will not ship until the next week.

Some large items such as furnature may be delivered via Freight line. We will contact you to arrange such shipments.

Most orders are shipped in 1-2 business days. 

You will recieve an email with a tracking number once your order has shipped.

You can check the status of your order on your account page.

Yes. We ship all orders destined for P.O. Boxes via USPS.

Please contact us as soon as possible at concierge@steelz.com, and we will try to assist you.

Orders

You will receive an email with a tracking link as soon as your order ships. This link will provide updates on the location of your order.

You can also log into your account with the email you provided on your order to find the tracking number.

If something goes wrong or cannot find your tracking number, you can contact us at concierge@steelz.com.

After you place an order, you will receive a confirmation email to the email address you provided. Once the order ships, a tracking email is sent to the same address. 

If you do not receive this email, please check your promotions, junk, or spam folders.

If you still do not see the email, contact us at concierge@steelz.com, and we will try to help.

Please email us at concierge@steelz.com and tell us what went wrong. We’ll do everything we can to make it right

Returns & Refunds

Yes. We accept returns of unused, unworn items within 30 days. A representative must authorize returns.

You are responsible for return shipping; however, we can provide you a label and deduct the cost from your refund. 

Please contact us at concierge@steelz.com to request a return.

Our return policy is extended during the holiday season so you can gift with confidence. You have until January 31st to return any purchase made between November 15th and December 25th.

If you have returned an item, we will issue a refund once we receive the unused, unworn, like-new item. It may take some time for the refund to process through your method of payment.

If you believe something is wrong, please contact us at concierge@steelz.com.

Account

No, you have the option to checkout as a guest.

If you choose to make an account later, you will see any past orders placed under that same email address.

Making an account provides access to information and tracking details for your entire order history. It will also make checkout faster in the future!

Click here to make an account.

First try reseting your password. Click here

and submit your email address for instructions on how to reset your password.

If you are still having trouble, email us at concierge@steelz.com, and we will try to help.

Please click here to reset your password.